Personalised Goods – Terms & Conditions



The contract to supply goods is between You and Us, no other person has any rights to enforce these terms. Any contract of sale shall in all respects be constructed and operate as an English contract and in conformity with English Law and the parties agree to submit to the non-exclusive jurisdiction of the English Courts. Each of the sentences of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sentences will remain in full force and effect. Any colours / images shown in emails, literature or on our website are for guidance only and due to variations in printing and screen processing we cannot guarantee an exact colour match with that shown.



All prices listed or quoted are in £Sterling and subject to alteration without notice and unless otherwise stated by us in writing, all orders are accepted on the condition that prices charged will be those current at the time of despatch. All prices are inclusive of VAT charged at the appropriate rate. When Personalised Goods are purchased, they normally include ear impressions when they are taken on our premises. There are optional extras available which include Impression Scanning, Connecting Cords etc at an additional cost.



It is the responsibility of the customer to ensure that there are no reasons why an impression cannot be taken as we cannot reimburse any expenses. Before proceeding with taking an impression of the ear, our qualified professional will examine the outer ear and ear canal to ensure there are no problems. If it is found that an impression cannot be taken then this will be explained to the customer who will need to resolve the problem before an impression can be taken.



Acceptance of your order for Personalised Goods such as Mini Ear, PreciseSound, SnorePlug, WaterBarrier, Custom Earmoulds etc will take place only in respect of us taking impressions when we have inspected your ears and agreed there are no problems for us to proceed. In respect of you providing your own impressions, we cannot be held liable for the fit or end performance of the final Personalised Goods from third party impressions and reserve the right to refuse impressions that we consider are substandard or incomplete.



The times agreed for delivery are not of the essence and whilst we will make all reasonable efforts to comply with them, any failure on our part shall not be a breach of these conditions. We cannot accept any liability for losses of any kind arising from the delay in delivery. Standard delivery is by way of “Signed For Royal Mail” alternative delivery methods are available and charged for appropriately.



We reserve the right to change the design of goods or parts thereof without notice. All illustrations, descriptions and dimensions published in respect of goods are typical only and not binding.

All representations as to performance of the goods relate to their performance in normal conditions and when used correctly.



The supply of goods by Us that are made to your specifications or clearly personalised (Personalised Goods) are exempt from the cancellation requirements contained within the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013 (SI 2013/3134) (Regulations).

This means that unfortunately for Personalised Goods (Customised Hearing Instruments i.e. Mini Ear, PreciseSound, SnorePlug, WaterBarrier, Custom Earmoulds etc) you will not be able to cancel an order once the contract exists.



All drawings, plans, sketches, specifications and other documents and materials relating to goods produced by or for us are our property. All intellectual property rights in or relating to the goods (including without limitation copyright & patents) belong to and are reserved by us and neither the customer nor any other person, firm or corporation shall have any right or licence to reproduce or use the same for the repair of the goods or for any other purpose whatsoever without our prior written consent. All information relating to the goods (other than information in the public domain) is confidential and any disclosure to any third party requires our prior written consent.



We advise that carriers receipts should be signed ‘unexamined’. Claims in respect of carrier’s liability must be notified to the carrier and ourselves within three days of receipt of a delivery in the case of damaged or shortage and within 14 days of the invoice date in the case of non or incomplete delivery.

In the event of failure to give notice within the aforementioned period, the goods will be deemed to be in all respects as invoiced and we will not accept any responsibility for such claims.



Any conditions or warranties (whether express or implied by statute, common law or arising from conduct or a previous course of dealing or trade custom or usage) as to the quality or fitness of the goods for any particular purpose or that the goods will correspond with any description or sample are hereby excluded.

In substitution for all rights which the buyer would or might have had but for these conditions we will replace free of charge or repair at our option any goods to be faulty in material or workmanship within one year of the date of despatch, providing no attempt has been made to alter, dismantle or rectify in any way and providing the goods have been used for the purpose for which they were designed. Before we become liable under this guarantee, the defective goods or parts must be delivered carriage paid to our works at the customers risk. We shall not be liable for any costs, claims, damages or expenses arising out of breach of contract or statutory duty calculated by reference to profits, income, production or accruals or loss of such profits, income, production or accruals or by reference to accrual of such costs, claims, damages or expenses on a time basis. Nothing herein shall have the effect of excluding or restricting our liability for death or personnel injury resulting from our negligence in so far as the same is prohibited by United Kingdom stature. The guarantee does not cover Misuse, Accidental Damage, Blockage due to Wax or Debris in the Personalised Goods, Improper or Unauthorised Handling, Modification, Repair or Negligence.


Personalised Goods such as Mini Ear, PreciseSound, SnorePlug, WaterBarrier, Custom Earmoulds etc have components, materials & noise filter inserts guaranteed for 1 Year from date of invoice and the manufacturing & fit is guaranteed for 30 calendar days from date of invoice.



From the time of delivery, the goods shall be at the risk of the customer who shall be solely responsible for their custody and maintenance as if they were the owner. But, ownership or title of the goods shall remain our property until all payments due under the contract made between us and the customer have been made in full and unconditionally.



Time for payment is of the essence and if payment is not made within 30 days from the date of the invoice by account customers then we reserve the right to require the customer to pay interest per month from the date of the invoice compounded monthly. Without prejudice to any other rights, interest may be charged at 2% above the then current Bank Rate of the National Westminster Bank PLC on overdue payments. Should the customer go into receivership or liquidation, all sums due to us shall become due for immediate payment. Additionally, we will be entitled to charge (in addition to any legal costs ordered by any court and without prejudice to any other rights or remedies available to us) the sum of £75 by way of liquidated damages and as contribution to the administration costs incurred by us in taking steps to secure payment. Unless otherwise agreed in writing, all payments are to be made in sterling to our address as stated on the invoice.



We shall not be liable for any failure in performing any obligation through any circumstances beyond our control including but not limited to strikes, lock-outs, war, fire, flood, civil disturbance, embargoes, failure of power supply, breakdown of plant or machinery, unavailability of raw materials or components and in such event we may elect by written notice to cancel any agreement with the customer or elect that the item for performance shall be extended until such a time as we can reasonably effect such a performance.



If the customer shall be in breach of any of these conditions, then failure by us to require the customer to rectify the same, shall not create any assumption that such breach has been waived. Any contract of sale shall in all respects be constructed and operate as an English contract and in conformity with English Law and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.

Our Quality Control team inspects every custom earmould manufactured by our skilled technicians and is responsible for ensuring that our reputation for outstanding product quality is maintained.


Our skilled team are always on-hand to chat, give us a call or drop us an email

0161 480 9228

db-hearing and Universal dB
Universal dB have been assessed and approved by The British Assessment Bureau (UKAS Accredited) for their Quality Management Systems and Standards
including specific aspects regarding the manufacture and supply of custom made ear inserts and gained BS EN ISO 9001:2015 certification.

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dB Hearing is an established manufacturer and supplier of custom earmoulds and hearing protection products. We operate from our own facility in North West England using the latest technology and materials. We celebrate our heritage and have over 350 years combined experience in our talented team.